Symptom Product configurations are not showing in Deal Management for a specific basket. The product code attribute is not blank and product/solution definitions are active. Cause A custom JS sorter f...
Problem When viewing product configurations in the Solution Console or on order records, some product names appear to be missing, blank, or display incorrectly. The configuration exists and functions ...
Problem After configuring products in the Solution Console and saving the configuration, the basket remains in a dirty state, indicating unsaved changes even though the save operation appeared to comp...
Problem When attempting to push a Programmatic Order to Google Ad Manager (GAM), the operation fails with the following error: NotNullError.NULL @ [0].primaryTrafficker This error indicates that GAM i...
Symptom The Pricing Service UI (/apex/PricingServiceUI#/sync) fails when attempting to synchronize pricing data. The synchronization request does not reach the CloudSense messaging API. Additionally, ...
Symptom When changing a specific attribute value in the Solution Console (e.g., Service Type), no pricing call is triggered. The pricing does not update, and no GraphQL request is sent to the Pricing ...
Problem When attempting to validate or save a solution in the CloudSense Configurator, an error occurs stating: Attribute Value should not be null/empty This error typically occurs when pricing-relate...
Symptom After running order generation (csordtelcoa.API_V1.generateOrdersFromOpportunities), certain Product Configuration records have their cssdm__solution_association__c field cleared (set to null)...
Symptom After Calculate Totals, the Solution is saved but the message Order Enrichments have errors appears. No visible error is shown in the OE console. Hovering over the information icon on the Cost...
Symptom Order generation batch is not being triggered in production. Custom code (AllProductBasketTriggerHelperInt) throws a NullPointerException because billingAccountMap does not contain the basket'...