Solution Definition Editor (SDE) Shows No Solutions After Org Refresh (Apex Heap Size Too Large / NullPointerException)

Solution

Issue

After a Salesforce org refresh, CloudSense Solution Definition Editor does not show any solutions and appears to do nothing for all users.

How to recognize this issue

• No solutions are visible in SDE, or nothing happens when opening SDE and attempting to open a solution.
• No UI popup error appears, but the browser console shows an Apex remoting failure such as:

Visualforce Remoting Exception: Apex heap size too large: 6151213

If schema cleanup was attempted, you may additionally see:

NullPointerException

Cause

In orgs with a high volume of Solution Definitions and/or large linked JSON schema payloads, the SDE landing page load can exceed Salesforce Apex heap/CPU limits because it pulls too much data in the first transaction.

A second, related failure can be introduced by deleting schema records without also removing or correcting the Solution Definitions that reference them, which can lead to a NullPointerException during load.

Affected version(s)

• Observed in Solution Management 36.14.3.

Fix / Resolution

1) Upgrade to the fixed package version

Upgrade the managed package to:

• Solution Management 36.14.16 (or later)

This update changes the editor’s initial load so it no longer loads every Solution Definition schema in the first transaction and adds null-safe handling for Solution Definitions missing linked schema records.

2) Validate in a sandbox first (recommended)

1. Upgrade Solution Management in a sandbox environment (for example, a full sandbox).
2. Start a fresh browser session (new window/profile where possible).
3. Open Solution Definition Editor.
4. Confirm:
   • Solutions are visible again.
   • The editor loads expected sections (for example, solution components/enrichments as applicable in your org).
   • The browser console no longer shows Apex heap size errors for the SDE controller.

3) Roll out to production

After sandbox validation passes:

1. Upgrade Solution Management to the same fixed version in production using your normal change process.
2. Repeat the same validation steps.

Important guidance (to avoid making the issue worse)

• Avoid deleting schema records in production as a workaround without first confirming whether associated Solution Definition records (and downstream customer data) reference them.
• If cleanup is required for long-term hygiene, perform it in a sandbox first and validate impact carefully (Solution Definitions may be referenced by customer data and upgrades/migrations).

Verification checklist

• SDE loads and solutions are visible.
• Browser console no longer shows:
  • Visualforce Remoting Exception: Apex heap size too large: <number>
  • NullPointerException during SDE load
• Multiple users can reproduce successful SDE access (not just a single admin).