Articles

• Solution Definition Editor (SDE) Shows No Solutions After Org Refresh (Apex Heap Size Too Large / NullPointerException)

  Contents Overview Solution Frequently Asked Questions Overview After a Salesforce org refresh, CloudSense Solution Definition Editor (SDE) may stop displaying solutions for all users and appear unresp...

• Salesforce Integration User Password Rotation with CloudSense (Connected App + OAuth 2.0 JWT)

  Overview If you are planning to rotate the Salesforce password for one or more integration users (TEST/UAT/PROD), CloudSense-side coordination is typically not required when CloudSense is using a Sale...

• ServiceSpecification.json Not Generated on Service Records in CloudSense (R36 MR1) — Missing Specification Data

  Overview If ServiceSpecification.json attachments/files are not being generated on Service records after running specification generation in CloudSense (UI-driven or via csedm.API_1.generateSpecificat...

• Empty <code>configurationId</code> / <code>replacedConfigurationId</code> After <code>cssmgnt.API_1.moveConfigurations</code> and MAC Basket Failure

  Table of Contents Overview Solution Verification Frequently Asked Questions Overview After calling cssmgnt.API_1.moveConfigurations, the target Solution may show copied configurations where configurat...

• Orchestrator Not Progressing: Fix for <code>EXTERNAL_POLLING_DISABLED</code> (CloudSense Orchestrator)

  Overview If orchestration does not progress (sometimes with no UI error) in a Salesforce Sandbox, CloudSense service logs may show the message EXTERNAL_POLLING_DISABLED. This indicates that External P...

• FAM “Negotiated Recurring” Shows a Leading Zero After Clearing and Re-Typing (e.g., 230 Displays as 0230)

  Overview In Framework Agreement Management (FAM), the Negotiated Recurring numeric input may display an unwanted leading zero after you clear the field and type a new value (for example, typing 230 di...

• Fixing GAM “Incoming request is rejected due to security reasons” After a Salesforce Sandbox Refresh (Media Fulfillment v36.0)

  Overview When connecting a Salesforce sandbox to GAM, the connection test (for example, “Check Login” from an Ad Server configuration record) can fail with the error Incoming request is rejected due t...

• Sales Order Stuck in &quot;Pending Booking&quot; When Pushing to GAM (UI Blocked / Fulfillment &quot;Waiting for response&quot;)

  Overview When pushing a Sales Order to GAM, the Sales Order may remain stuck in Pending Booking with no visible error (for example: It doesn't throw any error). Booking may appear successful, but the ...

• Fix: “All Endpoints failed, cannot serve the request” When Saving CloudSense Line Items in a Salesforce Full Copy Sandbox (R37)

  Contents Overview Error / Symptom Root Cause Solution Validation / Confirmation Notes / Common Pitfalls Frequently Asked Questions Overview In a Salesforce Full Copy sandbox running CloudSense package...

• CloudSense R37: “Generate Variants” Not Working from Offers (Incorrect/Legacy Variant Generation Page Opens)

  Overview After upgrading to CloudSense R37, clicking Offers → Generate Variants may fail to launch the expected variant generation experience or may open an older/legacy variant generation page (often...