Overview
The error "International Roaming Month Pass is already Active" occurs when attempting to add a new pass to a basket. This issue arises due to the old product configuration having the SoftDelete attribute set to No, causing it to appear active. The solution involves updating the SoftDelete attribute to Yes to mark it as deleted, allowing a new pass to be added.
Solution
Follow these steps to resolve the issue:
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Identify the Affected Product Configuration:
- Locate the old product configuration ID for the International Roaming Month Pass.
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Update the SoftDelete Attribute:
- Access the Solution Management and Salesforce PCs.
- Update the SoftDelete attribute from No to Yes on both platforms.
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Verify Changes:
- Ensure the
csordtelcoa__cancelled_by_change_process__cfield is marked as true on both SFDC Product Configuration and Service records.
- Ensure the
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Create a New MACD Basket:
- After making the changes, create a new MACD basket where the product configuration will be removed.
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Verify Resolution:
- Open the basket in the Solution Console.
- Confirm that the International Roaming Month Pass no longer shows as active.
- Attempt to add a new International Roaming Month Pass to the basket.
Note: If issues persist, ensure all steps were followed correctly and contact support for further assistance.
Frequently Asked Questions
- 1. How do I know if this error applies to my situation?
- You'll see the error message "International Roaming Month Pass is already Active" when trying to add a new pass to a basket.
- 2. What if the error persists after updating the SoftDelete attribute?
- Ensure that the
csordtelcoa__cancelled_by_change_process__cfield is marked as true on both SFDC Product Configuration and Service records. If the issue continues, contact support for further assistance. - 3. Can I make the changes myself, or does support need to do it?
- You can make the changes yourself by following the provided steps. If you encounter any issues, contact support for guidance.
Matej Storga
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