Symptom How are Subscription Numbers generated? What determines the format and sequence of csordtelcoa__Subscription_Number__c? Cause N/A (informational) Resolution Generation logic Subscription Numbe...
Symptom When attempting to delete a related product (e.g., an add-on service) from a MACD basket, the product remains visible in the basket after clicking the delete button. The browser console may sh...
Problem When deploying test classes after upgrading to CloudSense R36, test methods fail with the following validation error: System.DmlException: Insert failed. First exception on row 0; first error:...
Symptom Tax-related attributes (e.g., Listed Unit Price with Tax, Tax Amount Recurring, Price Per Unit With Tax) are not populated on deliverables and invoices for certain order types (e.g., Cash Pay ...
Problem When attempting to update a subscription record (e.g., changing subscription details, modifying attributes, or performing MACD operations), an error occurs: Approval request failed because the...
Symptom When attempting to generate specifications for a service using the API: csedm.API_1.generateSpecifications(new List<String>{'<SERVICE_ID>'}, new List<String>(), false); The operation fails wit...
Problem When attempting to add a solution to a basket in the CloudSense Solution Console, the operation fails with the following error: ERROR Error: Solution Template (a2w6D0000005XSQQA2) not found on...
Problem When using the CloudSense Solution Management API to display custom messages (e.g., error messages, success messages) via CS.SM.displayMessage(), the timeout parameter is ignored. Messages dis...
Problem When executing custom JavaScript code in the CloudSense Solution Management Console (e.g., in a custom UIPlugin or event handler), an error occurs: TypeError: solution.getComponentByName is no...
Symptom The Solution Console throws a TypeError when switching between components or expanding detail pages: TypeError: Cannot read properties of undefined (reading 'forEach') The error typically occu...