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Resolving "Inventory Sync Status Integration Error" in Salesforce

Overview

The error "Inventory Sync Status Integration Error - unable to Sync inventory" occurs when there are duplicate records in the csdf__Ad_Slot__c object in Salesforce. This issue prevents successful inventory synchronization. The resolution involves identifying and deleting the duplicate record to restore normal sync operations.

Solution

Follow these steps to resolve the "Inventory Sync Status Integration Error":

  1. Identify Duplicate Records:
    • Run the following query in your Salesforce org to identify duplicates: 
      SELECT count(id), csdf__Ad_Server_Id__c FROM csdf__Ad_Slot__c GROUP BY csdf__Ad_Server_Id__c HAVING count(id) > 1
    • Review the results to locate the duplicate entries.
  2. Delete Duplicate Records:
    • Navigate to the csdf__Ad_Slot__c object in your Salesforce org.
    • Locate the duplicate record identified in the previous step.
    • Delete the duplicate entry.
  3. Retry Inventory Sync:
    • After removing the duplicate, attempt to sync the inventory again.
    • Verify that the sync completes successfully without errors.

Verification:

  • Confirm that the inventory sync completes without errors.
  • Check that all expected inventory data is correctly updated in Salesforce.

Note: If the issue persists after following these steps, please contact support for further assistance.

Frequently Asked Questions

1. How do I identify if I have duplicate records causing this error?
Run the query SELECT count(id), csdf__Ad_Server_Id__c FROM csdf__Ad_Slot__c GROUP BY csdf__Ad_Server_Id__c HAVING count(id) > 1 in your Salesforce org to find duplicate records.
2. What should I do if the error persists after deleting duplicates?
Ensure all duplicates are removed and retry the sync. If the error continues, contact support for further investigation.
3. Can this error affect other parts of my Salesforce org?
This error specifically affects inventory synchronization. However, duplicate records can potentially cause issues in other processes, so it's important to address them promptly.
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  1. Matej Storga

  2. Posted
  3. Updated

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