Symptom After installing a CloudSense patch or package update, new UI elements appear on the Solution Management screen that were not present before: Sorting toggle Grouping toggle Remove Sol button (...
Symptom After upgrading to R37 (or later), the Deal Management page keeps loading infinitely. The page never completes loading and users cannot interact with it. Cause A custom ProductConfigurationLoa...
Symptom A product basket is stuck in Invalid configuration status. The basket cannot be submitted because one or more Product Configurations fail validation rules. The issue may work correctly after m...
Symptom When clicking the Deal Management button on a basket, the page fails to load and displays the following JavaScript error in the browser console: Uncaught (in promise) TypeError: Cannot read pr...
Problem When attempting to submit a record for approval using CloudSense Click Approve, an error occurs: Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, [Custo...
Problem When attempting to activate a change order (MACD) for an existing LMA (Licensed Material Agreement) subscription, the activation fails with an error message indicating that a custom validation...
Problem After upgrading CloudSense from R33 to later versions (R34, R35, R36, R37), custom JavaScript code that previously worked in R33 now fails with an error similar to: TypeError: Cannot read prop...
Problem When opening the Solution Console or performing actions within it (adding products, configuring solutions, navigating between components), JavaScript errors occur that prevent the console from...
Problem When performing an action in the CloudSense Configurator or Solution Management Console (e.g., saving discounts, calculating totals, or saving a product configuration), an error occurs: Execut...
Symptom The Related tab (containing Generated and Uploaded document sections) is not visible on the Sales Order page. Or, the Delete button on attachments needs to be hidden for certain users. Cause T...