General Section

• CloudSense Endpoint Migration from Heroku to AWS

  CloudSense is migrating its services from Heroku to AWS to enhance our platform's reliability and performance. This migration requires updates to the endpoints your systems use to communicate with Clo...

• ICU Locale Format – CloudSense Compatibility

  Overview With Salesforce planning to enable the ICU Locale Format update starting June 15, 2025, many customers using CloudSense R36 and R37 raised concerns regarding potential impacts—particularly wi...

• Missing Services (PCs) in the MACD Process in CloudSense<

  Overview When using the MACD (Move, Add, Change, Delete) process in CloudSense, you may encounter an issue where services are missing from the basket, even though they are present at the solution leve...

• Solution Basket Issues in Salesforce

  Overview When managing solution baskets in Salesforce, you may encounter issues with JSON schema validation errors related to configuration properties. This article provides steps to address JSON sche...

• Resolving PCR and SOL Mismatch in CloudSense Baskets

  Overview When managing baskets in CloudSense, you may encounter a situation where the number of Product Configuration Requests (PCRs) does not match the number of Solutions (SOLs) within a basket. Thi...

• Resolving Plan Details Fetching Issues in CloudSense

  Overview When attempting to upgrade a plan within CloudSense, users may encounter an issue where plan details do not fetch correctly inside the basket. This can be due to missing or incorrect attribut...

• Resolving Missing Billing Account at Order Enrichment in CloudSense

  Overview When processing orders in CloudSense, you may encounter an issue where the Billing Account (BA) is missing at the Order Enrichment (OE) stage. This can occur even after updating and recalcula...

• Resolving Unauthorized Errors in the O&S Service

  Overview When attempting to create an order using the O&S service, you may encounter an unauthorized error. This issue often arises due to a wrong certificate name in custom settings or if the user ma...

• CloudSense Migration Documentation: From Heroku to AWS

  This article provides the list of documents required for the migration from Heroku to AWS. Detailed migration plan (Timeline, Personnel, Impact analysis, Risk mitigation) Documentation Migration Plan ...

• MEDIA End User Documentation Directory (UG and RN)

  Overview Explore our comprehensive suite of user-focused MEDIA-related resources designed to enhance your experience with our product. All here, in one convenient place. Media FreeWheel Service CloudS...